LiveVox Announces Patient Self-Service IVR as Part of Healthcare Revenue Management Suite

LiveVox, a provider of enterprise cloud-based consumer contact solutions, today announced patient self-service IVR applications as part of its healthcare revenue management suite.

“Medical providers will need to prepare for changes in the way they approach patient contacts,” said Fred Landrum, President, American Healthcare Outsourcing Alternatives. “Providers will need to increase patient touch points, be more proactive in their approach to patient contacts and ensure resources are available to take payments in the most efficient way possible. LiveVox offers a fast, customizable and simple way to scale existing infrastructure to meet any demand, even as industry conditions change.”

Features of the LiveVox Healthcare Receivables Suite include:

• Customizable inbound and outbound healthcare IVRs for self-pay, receivables management or other patient contacts
• HIPAA compliant security infrastructure
• Compliance tables, such as GUI-configurable state dialing and Do Not Call functionality
• Multi-level agent monitoring and call recording to ensure compliance

“With a focus rightly on patient care, healthcare organizations often are unable to make large capital investments in back-office information technology,” said Louis Summe, CEO of LiveVox. “With an on-demand solution, medical providers have the flexibility to scale patient contacts or provide self-pay avenues as needed without upfront costs and despite the uncertainty of pending regulations.”