Amcom Software’s MediaSTAR Receives Department of Defense Accreditation
Amcom Software's MediaSTAR contact center recording and quality management system has received Joint Interoperability Test Command (JITC) certification and is now listed under the Department of Defense’s Unified Capabilities Approved Products List. This encompasses Information Assurance (IA) Accreditation from the Defense IA/Security Accreditation Working Group and Interoperability Certification (IOC) from the Joint Staff. This accreditation means MediaSTAR provides the highest levels of security and interoperability as required by the U.S. Ggvernment and the U.S. military.
MediaSTAR enables military bases to record all calls going in and out of their contact centers to improve service for internal and external callers. This is possible through quality management tools such as real-time audio monitoring and line status. .
“This accreditation for MediaSTAR has incredible benefits for organizations within the government and beyond,” said Chris Heim, CEO, Amcom Software. “We’re extremely pleased that this valuable product has passed this meticulous level of scrutiny to ensure system reliability in addition to unmatched security for the communications involved.”
To qualify for IOC and IA approval, Amcom Software completed rigorous federal government testing and compliance processes under real-life conditions. Part of this testing is an evaluation of security through an assessment of potential vulnerabilities. According to JITC, their system tests national security and IT systems to show they have the ability to provide and accept data, information, materials and services, including both the technical exchange of information and the end-to-end operational effectiveness of that exchange. JITC serves the Defense Information Systems Agency, combatant commands, the Department of Defense and other federal agencies, allies, coalition partners, and commercial vendors.
In addition to MediaSTAR, several other Amcom solutions have received IA/IOC certification. They are:
- Amcom Smart Console operator console with computer-telephony integration;
- Smart Web online directory and on-call scheduling;
- Smart Speech voice-based directory and morale calls; and
- e.Notify incident management communications.