Altitude Software and Digium Partner

Altitude Software has become Digium's latest Premier Solutions Partner, marking a major addition to the growing portfolio of advanced business solutions running on top of the Asterisk open source telephony platform and Digium’s telephony gateway cards.

The partnership enables contact centers to benefit from the Altitude Unified Customer Interaction (uCI) suite working together with the Altitude vBox communications platform, a Session Initiation Protocol (SIP) server that allows SIP-to-SIP and ISDN-to-SIP connectivity in contact centers worldwide. The Altitude products work with Asterisk and Digium ISDN gateway cards to create a complete multimedia contact center solution running on IP.

Altitude's IP contact center provides the full functionality of the Altitude uCI suite with added connectivity to Altitude vBox, a SIP-based media voice switch, as well as to a variety of IP-PBXs through ISDN and computer-telephony integration. This enables advanced contact center business applications to increase operational performance and business results, such as:

• blended multimedia services to maximize the interactions’ handling while reducing operational costs;
• outbound voice campaigns with advanced predictive dialing and answering machine detection;
• self-service voice applications, reducing HR costs and leveraging 24/7 high-level services; and
• Altitude Scripting Language tool to build advanced agent desktop applications.

“We are very glad to announce this partnership, as it represents the combination of two industry-leading technologies that will provide the market with outstanding IP features,” said Miguel Lopes, executive vice president of product management at Altitude Software. “The synergy between Digium and Altitude Software delivers scalability, efficiency and, most important, ‘peace of mind’ for contact centers wishing to increase profits and operational performance, based on Asterisk and Altitude solutions.”

Bill Miller, vice president of product management at Digium, said: “We are pleased to welcome Altitude Software into our technology partner program. The company offers complete contact center solutions that complement Asterisk. This alliance offers advanced business applications using Asterisk and enables customers worldwide to achieve greater price/performance.”