Syntellect to Release Version 7.0 of CIM Solution

Syntellect today announced the upcoming release of Syntellect Customer Interaction Management (CIM) version 7.0.

Syntellect CIM version 7.0 includes more than two dozen new product enhancements, including:

• a redesigned graphical user interface;
• agent application enhancements to improve efficiency and effectiveness;
• interaction management lifecycle reporting enhancements; and
• outbound application integration.

These enhancements are all designed to streamline contact center processes. The 7.0 release includes updated support for many third-party components.

Containing an advanced management engine, Syntellect CIM enables control of a universal queue of customer interactions of all types, including telephone, interactive voice response, voice mail, email, Web chat, and fax.