Call Logging Upgrades Available for Police

Because many of the country’s public safety and emergency services agencies are using outdated and costly voice recording technologies for calls coming into 911 systems, Voice Print International, a California-based provider of recording and communications center performance optimization solutions, today launched its Technology Refresh Program to make replacing systems more affordable.

VPI launched the program to provide investment protection and affordability for public safety organizations looking to implement the latest cutting-edge voice logging solutions to securely record, retrieve, evaluate, and improve mission-critical voice and data interactions.

"We have spoken to many first responders and government agencies that are struggling with legacy voice logging equipment that’s reached the end of its lifespan," said Chris Morrissey, vice president of sales and marketing at VPI, a company that counts more than 400 public safety emergency communication centers among its clients. "We often hear complaints that the logger’s uptime is declining, while their maintenance costs keep rising. These outdated systems make it difficult to remain in compliance with increasingly tight regulations, offer very limited functionality, and rarely carry the necessary support."

Prioriti Voice’s desktop instant recall tool enables front-line call takers and supervisors to quickly playback their most recent calls or radio transmissions with the click of a mouse, even while they’re still in progress. Prioriti Voice’s scenario recreation tool allows for easy recreation and sharing of entire incidents for evaluation and evidentiary purposes.

With Prioriti Voice, organizations have the flexibility to record traditional analog and digital telephony, trunked and traditional radio, and Voice over IP telephones in the same system. It can capture all associated data, such as the date, time, radio ID, alias, talkgroup ID, and more; users can define exactly which calls to retain and for how long. Files can be saved to redundant centralized online storage, distributed storage, removable DVD-RAM media, or a combination of all three.

Prices range from $599 per month for an eight-channel system and scale up to $1,250 per month for a 48-channel system.