An Auto Attendant for the Little Guy

In designing Active Voice SPEAK, an advanced speech-enabled auto attendant designed specifically for small and mid-size businesses (SMBs) and the mobile workforce, Active Voice turned to speech technologies from LumenVox and Digium.

The solution leverages LumenVox's Speech Engine and is built on Digium's open-standards hardware.

SPEAK leverages open standards and cutting-edge technologies tointegrate seamlessly into existing voice, data and telephonyinfrastructures — whether they are IP or TDM — saving companies costand time commitments.  This technology also responds to the current andemerging requirements of the mobile workforce, and uses a totalhands-free mode that ensures safety for workers in a mobile environmentwhile increasing overall productivity. Speech access to email and calendaring modules gives SMBs the resourcesthey need to be connected, no matter where work may take them.  SPEAKalso enhances the customer service experience with aspeech-enabled auto attendant and corporate directory, allowing callersto be routed quickly and effectively, giving employees the time tofocus on other more productive tasks.
 
"Until now, only large enterprises could afford powerful and robust speech-driven solutions. SPEAK changes this paradigm," Eyal Inbar, general manager of marketing and product development at Active Voice, said in a statement. "We are pleased to work with LumenVox and Digium to deliver a practical and viable speech-enabled auto attendant that is designed just for the specific needs of SMBs.  Lower costs combined with plug-and-play convenience help make SPEAK the ideal solution, allowing SMBs to see beneficial results of their investment very quickly."

"SMBs have rigorous telephony requirements and the industry is actively creating solutions to meet those needs at price points that smaller companies can afford," added Jim Webster, director of technology partnerships at Digium.