Envox, Carousel Partner on Contact Center Solutions

WESTBOROUGH, Mass. -- Envox Worldwide established a strategic partnership with Carousel Industries, a communication systems integrator and reseller, to develop and deploy a wide range of voice solutions based on the entire Envox Worldwide product portfolio.

Together, the two companies will work to ensure that enterprise contact centers can optimize their efficiency, and dramatically improve customer satisfaction and loyalty.

The Envox Worldwide portfolio includes:

Envox Communications Development Platform -- an open, standards-based platform with integrated application development and management components that significantly reduces the time, cost and complexity of deploying voice and IP communications solutions. Envox 7 combines comprehensive support for traditional voice communication with the industry's most complete support for communication, including IP telephony, video messaging, SMS, and email.

Envox VoiceXML Studio -- a graphical development environment that accelerates the creation of VoiceXML-based voice solutions by 50 percent or more.

Envox CT Connect -- standards-based CTI software that allows application developers and systems integrators to create voice self-service, contact center and unified communications solutions for IP and TDM networks at dramatically lower cost by providing out-of-the-box integration with all major communications systems.

Envox CT ADE -- a collection of utilities that enables developers to create and deploy CT applications more easily and more quickly than using traditional APIs; it is one of the most widely used interactive voice response (IVR) development tools in the industry.

Envox OnDemand -- a high-performance, speech-enabled contact center voice service for enterprises and service providers that want the benefits of a hosted voice solution.