Envision Receives Positive Rating in Contact Center Workforce Optimization MarketScope Report

Envision Telephony received a "Positive" rating in Gartner's "MarketScope for Contact Center Workforce Optimization, 2007" published on April 16, and authored by Jim Davies.

To qualify to be evaluated in the Gartner report, vendors were required to have a solution that includes both quality monitoring and workforce management and also provides e-learning or contact center performance management. In addition, Envision customers were interviewed as part of the evaluation process.