Empirix Automated Testing Solution Rated Avaya Compliant

BEDFORD, Mass. - Empirix Inc. Hammer On-Call automated testing service is compliant with key contact center solutions from Avaya (NYSE: AV).

 

Hammer On-Call is based on Empirix's patented Hammer technology, which drives calls into an application or network while measuring performance at every step. The hosted application is now compliance-tested by Avaya for compatibility with Avaya Interactive Response 2.0, a standards-based self-service platform for contact centers, and enables automated testing of how the Avaya solution will perform.

 

Empirix Hammer On-Call is part of a broader set of Hammer Performance Assurance services that enable automated testing of large Avaya contact centers with 100 or more agent seats. Hammer On-Call also performs automated computer telephony integration (CTI) testing in an Avaya environment.

 

Through a reseller agreement with Empirix, Avaya now offers Hammer On-Call services as part of its support portfolio for enterprise contact centers.

 

Empirix is a member of the Avaya DeveloperConnection Program—an initiative to develop, market, and sell third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.  

 

As a member of the program, Empirix is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J.  There a team of Avaya engineers develops a test plan for each application to verify whether it is Avaya compliant.