Aspect Software Names Customer Contact Solutions Nigeria Limited as New Channel Partner

LAGOS, Nigeria — Customer Contact Solutions Nigeria Limited (CCSNL) is Aspect Software's newest channel partner in Nigeria. The relationship will enable companies in Nigeria and West Africa to purchase contact center solutions for customer service, collections, and sales and telemarketing from a single, local vendor.

The Aspect Signature, Unified IP, and Performance Optimization product lines include contact center solutions ranging from automatic call distributors, dialers, and voice portals to computer telephony integration, workforce management, quality management, performance management, and interaction optimization applications. Aspect products feature open interaction architectures that support new and emerging technologies, such as voice-over-Internet protocol (VoIP).

CCSNL was established in 2004 to grow the contact center market in Nigeria. Operating predominantly in the outsourced contact center, communication consulting, maximization services, and value-added services arenas, it enables its customers to communicate using methodologies and application technologies in voice, voice-over-Internet protocol (VoIP), mobile telephony, intranet, fax, and email.