System Solutions Selects Brooktrout Products for Unified Communications Server

System Solutions supports Brooktrout's TR1000 speech boards and TR1034 fax boards on its MESSAGEmanager platform. System Solutions MESSAGEmanager is a VoiceXML-based communications and messaging platform that delivers speech-enabled IVR, voice mail, fax, mobile and presence services to enterprise businesses.

Brooktrout's TR1000 provides speech processing for MESSAGEmanager IVR to support the development of speech-enabled self-service applications using VoiceXML to leverage corporate investments in Web and backend business logic. MESSAGEmanager IVR enables telephone access of Web-based information so customers can use speech or a telephone keypad to conduct online business in areas such as shopping, banking, investing and travel.

Brooktrout's TR1000 also supports the MESSAGEmanager Voice Mail, a VoiceXML solution that forwards phone calls to IP devices such as wireless PDAs and IP telephones. If a subscriber cannot be reached by voice, a text message is sent to their mobile phone to signal that they have voice mail. Brooktrout's TR1034 series of intelligent fax boards provides additional unified communications capabilities by providing customers with fax functionality. Using MESSAGEmanager FAX users can send and receive fax messages from all popular mail, ERP and CRM applications.

The TR1000 is a speech processing platform designed to support an array of speech recognitions and IVR applications. Ranging from two to 60 channels per board, the media processing platform allows systems to scale in both density and functionality.