Neiman Marcus Delivers Speech-Enabled Applications from InterVoice-Brite

Neiman Marcus has deployed InterVoice-Brite's speech-enabled customer service applications to provide a premier shopping and service experience for its customers.

The applications include speech recognition technology from SpeechWorks International.

"As the premier U.S. retailer of luxury goods, Neiman Marcus' mission is to give our customers the absolute best of the best throughout the entire shopping experience," said Earl McKoon, telecommunications analyst, Neiman Marcus Group. "We want our customers to take advantage of the latest and greatest opportunities to make their shopping experience an even better one. Speech recognition was at the top of the list for ensuring our customers can get the precise information they seek -- when they need it, via any phone, at any time. Neiman Marcus has very high standards for our vendors and InterVoice-Brite and SpeechWorks have exceeded them. We are very pleased with the applications these companies have rolled out for our customers and are considering additional customer service speech applications."