Calabrio Software Launches Channel Partner Reseller Program

MINNEAPOLIS, Minn. and ORLANDO, Fla. - Calabrio Software, a provider of workforce optimization and unified desktop software, launched its channel partner reseller program to expand the company's growth by helping partners broaden their own product offerings by reselling or referring Calabrio's customer interaction and workforce optimization software products. Calabrio signed its first two channel partners - CMB Technologies and JAM IP - to the new program.

The reseller program provides supporting marketing and sales tools as well as ongoing support from Calabrio channel management.

CMB Technologies will resell Calabrio's full suite of customer interaction products that leverage unified communications technologies, including Calabrio Vision, the company's call center reporting and analytics software, as well as Calabrio Quality Management and Calabrio Workforce Management. CMB Technologies partners with Cisco Systems and its channel partners to engineer business and support solutions. CMB is a full service integrator of Unified Communications.

JAM IP, a Kingston Communications business based in the UK, will resell Calabrio's full suite of customer interaction products, including Calabrio Vision, Calabrio Quality Management, and Calabrio Workforce Management. JAM IP specializes in multichannel IP contact center technology and delivers solutions to small and large organizations. It designs and implements integrated multimedia applications for IP Contact Centers including screen pop-ups, text-to-speech, voice authentication, self serve applications, and speech recognition.