T-Metrics Incorporates LumenVox's Speech Recognition

CHARLOTTE, NC and SAN DIEGO, CA - T-Metrics announced the incorporation of LumenVox's Speech Recognition technology into its speech-enabled auto attendant. T-Metrics fronts their TM-2000 ACD with speech recognition that will answer calls and ask the caller to speak the name or department they wish to reach, which allows for the number of calls that can be handles to greatly increase. "The customer service that we have received from LumenVox was exceptional. They responded to our needs and answered all of our technical questions, both quickly and reasonably," stated Roger Pohl, vice-president of marketing at T-Metrics. "By offering speech recognition from LumenVox, we can provide a quality alternative to typical DTMF/Touch-Tone applications. Also, since we provide both hardware and software, customers are guaranteed a single source for immediate solutions to fit any need." "Through the partnership with T-Metrics, we have further solidified our position on providing software that supports both Analog and Digital switches," states Chris Lotspeich, director of marketing at LumenVox. "We are very excited about the reach and opportunities that the partnership between T-Metrics and LumenVox will garner, not only for us but for small to mid-sized businesses wanting an easy turn-key solution that includes speech recognition."