Metaphor Solutions Announces Immediate Availability of 20 Packaged Speech IVR Applications for Microsoft Speech Server 2004

WELLESLEY, Mass. - Metaphor Solutions, an independent software vendor in Microsoft Corporation's speech partner program, announced the availability of 20 packaged applications for Microsoft Speech Server 2004 designed to break the cost barrier for deploying automated customer service by phone using speech recognition. Metaphor's packaged applications running on Microsoft Speech Server 2004 offer a low-cost solution that allow medium-to-large enterprises to enjoy the benefit of speech IVR. With a large number of packaged speech recognition IVR applications available for Speech Server 2004, Metaphor covers a range of customer service applications in the healthcare, financial and retail markets and contact management applications requiring speech access to MS Outlook.