GECIS, GE Capital Affiliate Deploys Mass Production Implementation of NICE Perform

Indian outsourcer GECIS, a GE Capital affiliate, has deployed the first mass production implementation of NICE Perform. The software suite is deployed in 1,400 seats across multiple-sites.

GECIS is a remote processing organization and a shared services providers in India. The company's services include finance and accounting services, insurance services, customer fulfillment activities and processes and managed IT services.

NICE Perform's multi-dimensional analytics are based on the solution's word spotting and emotion detection. The solution is also deployed with NICE Perform's Agent Coaching Solution, through which supervisors are able to personalize coaching packages and receive feedback for optimization of the agent's skills and supervisor's effectiveness.