IBM in the Leader Quadrant in IVR and EVR Solutions Magic Quadrant

SOMERS, NY - In a recently released comprehensive report analyzing the Interactive Voice Response and Enterprise Voice Portal market, analyst firm Gartner Inc. placed IBM in the leader quadrant. The study indicates that the most important product selection criteria are vendor vision, product features, platform scalability and ease of integration.

At the SpeechTEK conference in San Francisco, IBM announced the latest upgrades to its speech portfolio all based on the widely-used VoiceXML standard, with tools built on Eclipse-based WebSphere infrastructure software. These include new versions of IBM's Voice Toolkit for WebSphere Studio, WebSphere Voice Application Access, WebSphere EveryPlace Multimodal Environment for Embedix and Pocket PC, as well as its plans for future versions of WebSphere Voice Server to support Linux as well as media resource control protocol, a proposed standard aimed at easing the integration of automatic speech recognition and text-to-speech. MRCP is designed to enable additional vendor platforms to support WebSphere Voice Server.

Magic Quadrant for IVR and Enterprise Voice Portals, 2004, was authored by B. Elliot and D. Krauss.

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