SpeechWorks Selects LocusDialogSTS Platform for SpeechSite 3.0 Auto-Attendant Solution
BOSTON, MA - SpeechWorks International Inc. (Nasdaq: SPWX) announced the availability of SpeechSite 3.0 auto-attendant as a complete, packaged solution powered by LocusDialog, the provider of speech-enabled enterprise call routing solutions. SpeechSite 3.0 combines the enhanced call routing features of the LocusDialogSTS application platform with the superior performance and accuracy of SpeechWorks OpenSpeech Recognizer software and the natural sounding voice quality of Speechify text-to-speech (TTS) software. "This agreement strengthens our existing business relationship with SpeechWorks and adds to our impressive list of distribution partners. With the LocusDialogSTS platform powering the new SpeechSite offering, we're providing customers with an exciting solution to drive the acceptance of speech as the preferred telephony communications interface," said Richard Martel, CEO of LocusDialog. "We already have significant experience working with OpenSpeech Recognizer at several installations and have been extremely impressed with its performance, especially in large name directory environments." "This partnership enables us to enhance SpeechSite with new features such as call forwarding, voice activated dialing and multi-level menus to offer a powerful automated attendant with a friendly user interface that is available any time of day," said Steve Chambers, chief marketing officer at SpeechWorks. "By leveraging the LocusDialogSTS platform and its large distribution network, we can immediately deliver this flexible and cost-effective solution to enterprise customers around the world." SpeechSite is a speech-enabled auto attendant that enables organizations to greet callers, understand callers' spoken requests and immediately route calls and respond to common inquiries 24-hours a day, seven days a week. SpeechSite 3.0 combines the LocusDialogSTS platform with SpeechWorks' speech recognition and TTS software to support organizations ranging from a few hundred to tens of thousands of employees with menus to direct callers from departments to individuals, call forwarding, voice activated outbound dialing, and database and directory integration including support for Lightweight Directory Access Protocol (LDAP) to manage large name lists. SpeechSite packages include installation and training for rapid deployment. Comprehensive support options are also available with SpeechSite from SpeechWorks. The LocusDialogSTS platform is a solution that includes an Intel-based Dell Server, Intel telephony cards, Microsoft database connectivity and SpeechWorks OpenSpeech Recognizer and Speechify software.