Roxio Selects TuVox For Call Center Automation

LOS ALTOS, CA - TuVox has deployed an automation speech system for Roxio, Inc. (NASDAQ: ROXI), a provider of digital media software and owner of Napster(R to better service the needs of its growing customer base.

 

"As our business grows, we want to continue to provide a high level of customer service while increasing productivity," said Gary Schultz, director of international support, Roxio. "Using TuVox's conversational speech solution, we can deliver high-quality 24x7 service to our callers while continuing to offer a live agent option. In addition, using conversational speech applications to automate calls will benefit customers by reducing wait times during seasonal spikes in call volumes."

 

Roxio aims to automate up to 30 percent of its calls and continue to offer customers a streamlined, hassle-free call-in experience at no charge.

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