TuVox Enhances Product Offerings and Reports Four Successive Quarters of Record Growth

LOS ALTOS, CA - TuVox announced the availability of TuVox CVR 4.0, a new product release designed to improve the way TuVox speech applications are developed, deployed and maintained. TuVox CVR 4.0, expands TuVox's built-in Perfect Agent(TM) services and SmartGen(TM) tools. 

 

The types of calls that can be automated has been expanded, allowing call centers to automate calls of any type or complexity, including knowledge calls, routing calls and now sophisticated transactional calls. Additionally, TuVox CVR 4.0 enhances the built-in Perfect Agent feature, which benefits callers by creating an automated experience that is more efficient and easier to use. Incorporating a new suite of SmartGen(TM) tools, TuVox CVR 4.0 enables IT organizations to create, maintain and enhance their own speech applications, reducing dependency on expensive consultants.

 

"Historically, IT managers were wary of speech automation because it was complex, costly and difficult to develop and maintain," said Art Schoeller, senior analyst with Yankee Group. "TuVox has designed a software-based approach to building speech applications, which is cost-effective and delivers a satisfying caller experience across multiple call types."

 

New 4.0 Product Benefits/Features

 

• More automation: New DataBrowser feature expands call types that can be automated to include sophisticated transactional calls, by providing callers with voice access to complex tabular data across a variety of databases.
• More conversational: Enhanced Perfect Agent capabilities include a new Predictive Recognition(TM) feature that allows customers to fine-tune their speech applications before they are deployed. By predicting and improving handling of "mis-recognized" words or phrases, this feature eliminates the need to use callers as virtual "crash test dummies".
• More control: Enhanced suite of SmartGen(TM) tools designed to automatically generate and update speech applications. A new real-time application monitoring feature alerts call-center staff to problems and updates in real time.

 

Additionally TuVox announced they have had four consecutive quarters of revenue growth and added MCI and Roxio as new customers during the quarter.

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