West Awarded VoiceXML 2.0 Certification

West's VoiceXML Platform has been awarded 2.0 certification by the VoiceXML Forum. West  joins the companies whose platforms have been recognized as 2.0-compliant by the Forum.

The VoiceXML Forum is an organization formed to create and promote the Voice Extensible Markup Language (VoiceXML). VoiceXML is an open-standards language that is used for creating voice user interfaces within speech-enabled applications. VoiceXML standards allow interoperability of platforms, tools and applications. In addition, VoiceXML also provides reusable code and portability to other speech platforms. West Corporation currently chairs the board of directors of the VoiceXML Forum.

"VoiceXML-based technologies benefit corporate customers by enabling smoother integration with existing infrastructure and providing flexibility to work with a variety of speech partners while ensuring compatibility between applications and platforms," stated Ken Rehor, vice chairman of the VoiceXML Forum. "End users are increasingly viewing VoiceXML compliance as a vendor requirement, giving 2.0-certified companies like West Corporation a clear advantage in today's competitive marketplace."

The VoiceXML Forum Certification Program is managed by an independent laboratory, which tests vendor platforms against the Worldwide Web Consortium's (W3C) VoiceXML 2.0 specifications.