Datria Releases New Ticket Management 2.0 Edition

Datria announced the availability of a packaged voice-enabled application, Datria Ticket Management 2.0 Outage Management Edition. It is tailored for utility, telecommunication and broadband companies that need to assemble large workforces during emergency situations.

                               

The new release adds specific outage management functions to Datria Ticket Management 2. New functions include user registration and classification; new user orientation; problem reporting and verification; and outbound technician notification.   "After an emergency, companies may need to ramp up the number of technicians they have in an area from 50 to 3,000", said Travis White, vice president of marketing and product management at Datria. "Datria Outage Management allows companies to deploy emergency workers and begin assigning jobs in as little as an hour, even if the technicians come from many different companies. The application also coordinates their reports so it's much easier to tell what work has been completed and what remains to be done. This information is critical for maintaining good customer communications."   Ticket Management 2.0 Outage Management Edition is designed to allow field service technicians to manage their work and communicate with their home base using only their voice and a phone. According to Datria it delivers 21 business processes in a pre-packaged application. The application runs on the World Wide Web and is based on a range of voice and data industry standards, including XML and VoiceXML 2.0. The release also includes administrative tools that allow analysts with little or no voice experience to manage the application.