MetroPCS Selects BeVocal's Voice-automated Customer Care Application

SAN FRANCISCO - MetroPCS selected and deployed BeVocal's voice-automated Personal Identification Number (PIN) Reset application. MetroPCS has also selected BeVocal to voice-automate the sign-up process for new services including international text messaging.

"BeVocal's products help us control costs, which ultimately allows MetroPCS to offer an affordable flat rate wireless service to consumers," said Braxton Carter, vice president of corporate operations at MetroPCS. "By speech automating simple transactions, we drive down expenses and make it easier and faster for our customers to access information and sign up for new services. BeVocal's managed call automation solutions help MetroPCS further deliver on our promise of providing convenient, hassle-free service to our customers."

BeVocal's PIN Reset application is used to help MetroPCS customers access their voicemail when they have forgotten their PIN number. The application asks customers a series of security questions, and then helps them reset their PIN number and access their voicemail. BeVocal's next initiative with MetroPCS is to speech-automate service activation for the carrier's international text messaging customers. Customers who respond to text message announcements of new service promotions will be able to activate these services by punching "*BUY" and using their voice to sign up.