Aspect and SER Partner on Outbound Solution

SAN JOSE, CA - Aspect Communications Corporation and SER Solutions Inc. announced an agreement for Aspect to market and sell SER's outbound solution, Call Processing Systemt (CPS) and automated quality assurance products, SERTAINTY and SERTIFY. Additionally, Aspect and SER will embard on a phased development effort to integrate SER's outbound contact center solution into the Aspect Enterprise Contact Server. The initial integration will deliver consolidated inbound and outbound reports on agent productivity and contact center operations. "The Aspect/SER agreement further supports our Uniphi architecture and vision of a product suite for the contact center that is much more than the sum of its parts," said Paul Farrell, Aspect's chief customer strategy officer. With SER's products, we will offer a streamlined and effective blended inbound/outbound environment, as well as the requisite tools to enable our customers to comply with the latest FCC and FTC regulations." "We are delighted to be joining forces with such a renowned enterprise contact center solutions provider," said Carl E. Mergele, chief executive officer of SER Solutions Inc. "The Strategic Convergence underscores both companies' shared vision to sustain and expand our leadership positions and remain focused on our core competencies while helping customers maximize their investments in existing technology."