NetByTel Wins Outstanding Vendor of the Year Award from Time Customer Service
BOCA RATON, Fla. - NetByTel has won the 2005 Outstanding Vendor of the Year Award from Time Customer Service (TCS), the Tampa-based customer service, information systems, marketing services, and subscription fulfillment operation under the Time Inc. magazine company.
A division of Time Warner, Time has more than 130 publications. The award was presented to NetByTel at Time Customer Service's annual Vendor of the Year Awards Dinner held last month in Tampa, Fla.
NetByTel has been working with TCS for three years, and was nominated for this award by Paul Dixon, senior vice president of operations at Time Customer Service. The award was based on the following criteria:
- High performance levels in all measurable categories
- Value-added contributions that enable TCS in problem-solving, development of new technology and cost containment
- Results that demonstrate total commitment to customer service
- Continuous improvement as demonstrated by specific contributions during the last year
"As a supplier of hosted telephone self-service applications that utilizes speech recognition for the user interface, NetByTel worked with TCS to develop an automated name and address change application, which has been successfully used for several years by most of our magazine titles," said Dixon.
"Our clients win by using this low cost IVR technology. Our subscribers win by having instant access to service with no waiting in queue. TCS wins by providing state-of-the-art technology at a very reasonable cost. In fact, this work earned TCS Speech Technology Magazine's Most Innovative Solutions Award last year," he added.
"NetByTel worked hard to develop a sound application that would meet the needs of TCS," said Dixon. "They promised that the application would be ready for testing in six to eight weeks and indeed it was. After this stage, NetByTel worked just as hard to tune the application to maximize the success rate and minimize caller frustration. They even switched vendors to drive the success rate even higher. The best evidence of the fine work provided by NetByTel is that Time Customer Service recently kicked off the development of a new application with them."