Tell-Eureka Launches LevelOne VoIP Agent

NEW YORK - Tell-Eureka released its LevelOne VoIP Agent, a speech-based self-service product that enables access to features over the phone and automates customer care and technical support for VoIP phone service.

Built on Tell-Eureka's LevelOne Virtual CSR platform, LevelOne VoIP Agent is the latest voice self-service product, joining LevelOne Video Agent for digital cable and LevelOne Broadband Agent for high-speed Internet. LevelOne VoIP Agent steps callers through the setup process, helps with voicemail access, activates and customizes features, and troubleshoots technical service issues. Additionally, the automated agent provides customer education on feature use and activation.

LevelOne automated agents use speech recognition technology and natural language to follow the same procedures as live service representatives.

The results of every call are captured along with detailed call statistics to provide business intelligence, such as root cause analysis and insight into product quality.

LevelOne VoIP Agent will be generally available in June.