American Red Cross Selects Verizon Business to Help With Emergency Relief Efforts

BASKING RIDGE, N.J. - The American Red Cross entered into an agreement with Verizon Business to provide aid to individuals affected by natural disasters and other major events.

Verizon Business will provide a Contact Center Service solution to help the Red Cross improve its emergency response for disaster victims. Verizon Business can route calls to Red Cross disaster relief agents located anywhere in the United States. In addition to the call routing solution, Verizon Business will provide the Red Cross with area network connectivity, managed network services, toll-free Enhanced Call Routing, an interactive voice response service, Contact Center Professional Services and customer premises equipment (CPE).

Once fully implemented, the Verizon Business service will support the call handling and case processing of claims from eligible Red Cross disaster clients. Disaster clients will call an event-specific, toll-free number that Verizon Business will route to call centers and work-at-home agents, including U.S. veterans and disabled Americans who will answer calls on behalf of the Red Cross from locations across the country. The system will also screen callers for eligibility based on Red Cross requirements and provide information to eligible callers to receive emergency Red Cross assistance during a catastrophic event.