Genesys Chooses Elix to Extend Their Training Offering

MONTREAL, QUEBEC - Elix announces that Genesys Telecommunications Laboratories Inc., a wholly-owned subsidiary of Alcatel, has chosen Elix to offer collaborative and unified training services to Genesys customers and partners. Elix will support contact center professionals wishing to update or renew their Genesys solutions knowledge, therefore optimizing their contact center investments. The Elix Academy, based in Montreal, joins San Francisco, CA and Raleigh, NC locations as an official Genesys University campus. The Elix Academy gives Genesys users access to a Genesys training center. The trainings offered on Genesys solutions are an integral part of Genesys University's general calendar. The collaboration between Elix Academy and Genesys campuses provides a more flexible and complete course calendar with an enhanced coordination of the training schedules. In addition, Elix's Genesys-certified trainers garner years of experience from real-life computer telephony integration (CTI) solutions cases and are renowned for the quality and professionalism of their courses. "This natural association is beneficial to both parties. It leverages Elix's years of hands-on experience and long lasting partnership with Genesys and extends their training offering," said François Rainville, CEO and President of Elix. "Furthermore, trainees get the chance to combine high-quality training with the visit of a multicultural, historical and quite inexpensive city." "The Elix Academy has high educational standards and receives an impressively high satisfaction rate from their students. Genesys is delighted to add to their already highly-skilled group of trainers the experienced Elix instructors. This can only be beneficial to our customers, partners, and contact center professionals using Genesys solutions," said Steve Bernard, VP Education Services, Genesys.