VoiceCare AI Launches to Automate Healthcare Back Office
VoiceCare AI, a healthcare administration general intelligence company, plans to automate back-office conversations with generative artificial intelligence with $3.85 million in new funding from Caduceus Capital Partners and Bread and Butter Ventures.
VoiceCare AI transforms B2B voice conversations through intelligent automation. Its AI platform handles payer communication, from benefits verification to prior authorizations and claims follow-ups. By automating calls, the company seeks to free staff from hours of hold times while maintaining detailed documentation and a call summary of every interaction. The system integrates with most workflows and provides near real-time status updates.
VoiceCare's technology leverages advanced multimodal agentic architecture with reinforcement learning from human feedback and proprietary healthcare conversational data to achieve near-perfect call completion accuracy, with a majority of calls completed autonomously using AI. VoiceCare's platform is HIPAA compliant and SOC 2 Type II attested.
"Imagine a world where the time spent on manual phone calls and faxes is replaced by meaningful patient interactions. With generative AI, we want to make this a reality," said Parag Jhavari, founder and CEO of VoiceCare AI, in a statement. "By automating conversations in a way that feels genuinely human, we seek to give back time to healthcare professionals so they can focus on high-order patient care, driving radical efficiencies with every conversation. That's why we created "Joy," our voice AI agent. We want to give healthcare professionals more time to focus on what truly matters—caring for patients."
VoiceCare AI also announced a pilot with Mayo Clinic to employ its intelligent voice automation for patient pre-authorization and benefit confirmations within the Department of Neurology, Department of Pediatrics, and Medical and Administrative Support Operations.
"At Caduceus Capital Partners, we're passionate about funding technologies that improve efficiency and reduce administrative costs. VoiceCare AI has the potential to provide a much-needed solution to providers, and we're proud to support this team as they grow the business," said Dave Vreeland, senior managing partner at Caduceus Capital Partners, in a statement.
"VoiceCare's technology has potential to empower clinical and healthcare staffing teams to focus on patient care and alleviate administrative burdens," said Mary Grove, managing partner at Bread and Butter Ventures, in a statement. "They are attempting to solve pain points we've all experienced as patients and driving value for patients, providers, and payers. We're thrilled to back Parag's big vision to tech-enable the administrative layer of healthcare."