Yobe Launches VIENNA, a Voice Extraction Tool

Yobe, a provider of intelligent voice technology, today launched VIENNA (Voice Intelligence Extraction for Neural Network Analytics), a voice extraction solution to help businesses capture and analyze voice data and extract insights from conversations, even in noisy environments.

VIENNA allows for seamless integration from users, requiring only access to raw voice input data to begin delivering value. VIENNA can be deployed on the edge as an app or embedded system, hosted on the client’s server, or via a web-based API call.

By leveraging Yobe's voice biometrics, intelligent voice activity detection, and large language models (LLMs), VIENNA ensures that only the most relevant speech is captured and analyzed, filtering out background noise and irrelevant chatter. And it captures emotional cues like frustration or satisfaction, helping businesses gain deeper insights into customer sentiment.

Companies can use VIENNA not only for tasks like identity verification and improving human-machine interaction but also to drive new product development by analyzing customer feedback and preferences in real time.

"With VIENNA, we've made a significant leap forward in voice technology," said Ken Sutton, CEO and co-founder of Yobe, in a statement. "Our solution not only enhances the accuracy of speech-to-text in noisy or crowded environments but also transforms the way businesses operate by providing actionable insights from the data extracted. With advanced emotional intelligence and personalized user experiences, our technology enables organizations to not only understand customer sentiment in real time but also anticipate their needs. This empowers businesses to make data-driven decisions, optimize customer interactions, and ultimately drive growth and efficiency, revolutionizing how they communicate, engage, and serve their customers."

"Voice technology has come a long way. The latest breakthroughs with LLMs help machines to understand what we mean, not just what we say, but we still need to help machines listen to human voices, to distinguish voices from background noise and each other," said ;Daren Gill, a member of Yobe's board of directors and a former product leader at Google, Spotify, and Amazon, in a statement. "Now with the launch of VIENNA, Yobe is unlocking the full potential of voice technology in the physical world for businesses and individuals."