Parakeet Health Launches with Generative AI Voice Platform

Parakeet Health, a generative artificial intelligence company focused on improving patient engagement for healthcare providers, has launched a generative AI voice platform for patient communication at scale. The company secured $3 million in seed funding.

Parakeet Health's platform automates contact center tasks and other repetitive administrative duties using AI voice agents, available 24/7 and in multiple languages, to handle both outbound and inbound patient communications via calls and texts. Use cases include appointment scheduling, managing referrals, patient outreach (prescription status, labs, wellness visits, etc.), billing and payments, and answering FAQs.

The platform also eliminates all missed calls.

"We've all experienced long holds, after-hours frustrations, and waiting for call-backs when communicating with our doctors. Sadly, these experiences are more the norm and not the exception for patients, and while they may sound small, these everyday issues are far more damaging to healthcare practices than they seem, especially when every dollar counts," said Parakeet's co-founder and CEO, Jung Park, in a statement. "Our platform is built with deep knowledge of the healthcare system, giving providers an AI-powered voice agent that understands and supports their workflows and handles tasks that usually require entire teams."

Parakeet's AI is powered by advanced large language models (LLMs), enabling it to manage a broad range of patient interactions while also seamlessly integrating with systems like EHRs, billing, VoIP, insurance claims, and CRM tools.

"AI-generated voice is the next frontier in healthcare, but not all teams are up to the task of building it," said Canvas Ventures Partner Rebecca Lynn, one of the main investors in Parakeet's funding round, in a statement. "Drawing from his work across One Medical, Epocrates and PE-backed multi-site specialty practices, Parakeet's CEO, Jung Park, is uniquely well-versed in what actually matters to providers to help them run a more efficient practice, and ultimately grow their businesses. I'm very excited about what is in store for the Parakeet team and the industry as a whole as we see the power of voice take hold."