Global Relay Launches Transcription Services

Global Relay, a provider of digital communications and recordkeeping, has introduced artificial intelligence-enabled voice-to-text transcription services to support the heightened need for voice communications surveillance.

Global Relay's end-to-end voice transcription enables organizations to archive and monitor voice, alongside all other communications data. The service can transcribe 57 languages into their original languages. Once archived, transcriptions can be downloaded directly into English, on demand.

"Our solution goes beyond just transcribing voice communications. It's intelligent transcription," said Warren Roy, CEO and fFounder of Global Relay, in a statement. "Compliance teams expect to monitor and act on all the data in their archive , voice included. When choosing a transcription service, they want the highest levels of data security, accuracy, and control, which are fundamentals for Global Relay, and we're proud to be one of the most accurate solutions on the market."

Trained on multilingual datasets, Global Relay's AI-enabled transcription service recognizes complex speech patterns, including technical language, slang, and accents, while omitting background noise. Features such as speaker separation also helps in reviewing conversations for regulated firms conducting voice surveillance.

"At Global Relay, we're always looking to advance industry standards with innovation," Roy said. "No matter what the channel, we facilitate the capture, recordkeeping, and monitoring of all business communications, including voice, so our customers have one integrated compliance solution to meet all their regulatory requirements."