Dialpad Launches AI Labs

Dialpad has committed $50 million to the continued research and development of artificial intelligence-related technologies to automate business processes and provide predictive insights.

Dialpad pioneered the use of AI in real-time speech recognition engines for business conversations and has since extended its AI capabilities to include real-time assist, virtual agents, AI CSAT, and more.

"Over the next five years, Dialpad is committed to the scientific research required to move the benefits of AI to the next level," said Craig Walker, CEO, and founder of Dialpad, in a statement. "Dialpad's intuitive Ai insights will simplify how work is done by enabling the end users to become more informed decision-makers and better understand customers' unique needs."

"There is a huge opportunity to leverage AI to drive customer intelligence for every business in the world, which is why we're bullish on AI-powered insights, such as AI CSAT, churn prediction, and revenue prediction. Another major area for us is workflow automation to leverage AI to save time and increase productivity, so we're doubling down on our search and information retrieval capabilities to do things such as suggest answers to questions and append notes to CRM records. This additional investment ensures that we will remain a leader in delivering cutting-edge AI-powered features. We have a unique and exceptional AIteam made up of industry experts in product, engineering, and research. Dialpad Ai Labs provides an opportunity to leverage this talent to further experiment in AI-feature development and push boundaries in exploration," said Dan O'Connell, chief strategy officer of Dialpad, in a statement.