Hamilton CapTel Launches Auto Captions

Hamilton CapTel, a provider of captioned telephone service for people with hearing loss, has expanded is captioning options with the launch of computer-generated Auto Captions or operator-generated Assisted Captions for phone calls.

With Auto Captions, captions are entirely computer-generated; no operator is involved in the call. Captions are provided in real time.

With Assisted Captions, an operator, known as a captioning assistant, helps with the call. The assistant can include information that supports the call, such as adding corrections to the captions, indicating background sounds and music on hold, and identifying male and female voices. In situations with poor line quality, like when there is a lot of background noise or static on the line), switching to Assisted Captions could improve accuracy.

"We're delighted to provide our customers with this additional choice, giving them a major increase in the speed and accuracy of the phone captions our service provides," said Dixie Ziegler, vice president of Hamilton Relay, Hamilton CapTel's parent company, in a statement. "With Auto Captions, there are no delays at the beginning of a call, and captions appear in real-time. Our commitment has always been to offer choice to our customers, whether in equipment or now, in captioning methods. The ability to choose between Auto Captions and Assisted Captions is an incredible advancement and we're pleased to bring this benefit to our customers."