SCL Health Implements Nuance Dragon Ambient eXperience
SCL Health, a healthcare provider in Colorado and Montana, has deployed Nuance Communications' Dragon Ambient eXperience (DAX) solution as part of an initiative to expand digital patient engagement, empower physicians with automated clinical documentation, and maximize the value of its electronic health record (EHR) system.
SCL Health uses Nuance DAX in telehealth and in-person exams for cardiology, orthopedics, and primary care. Providers and patients talk about symptoms, diagnoses, and treatments as the system captures, contextualizes, and documents the interaction in the EHR with the patient's consent.
"Nuance DAX is a prime example of how we are using innovation to deliver excellent patient experiences and improve provider satisfaction with technology that allows providers to focus on patient care. It also allows us to use the full value of our EHR as a platform to improve care quality, access, and costs," said Craig Richardville, senior vice president and chief information and digital officer at SCL Health, in a statement. "The Nuance ambient clinical intelligence solution directly addresses our top priorities because it works in multiple clinical settings, significantly improves clinical documentation and EHR access, and gives patients more of a voice throughout their healthcare journey."
"To be truly effective, digital health innovations must enable patients to fully engage in their care, serve physicians with clinical intelligence at the point of care while reducing administrative burdens, and maximize the value of health system investments in their EHRs," said Diana Nole, executive vice president and general manager of healthcare at Nuance, in a statement. "That is why innovation leaders at SCL Health and at health systems and medical practices across the U.S. are deploying Nuance DAX. It directly addresses healthcare's quadruple aim of enhancing patient experiences, improving community health, reducing costs, and improving the work lives of healthcare providers."
Nuance DAX extends Dragon Medical to create a fully voice-enabled and ambient exam room environment. The system securely captures the complete patient story with patient consent and automatically creates detailed clinical notes from multi-party conversations during on-site and virtual encounters.
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