SPLICE Software Upgrades Dialog Suite

SPLICE Software, a customer engagement company, has updated The Dialog Suite Platform, built on a micro-services architecture.

The Dialog Suite includes four key components:

• The Dialog Controller, with opt-in management and gamification;
• The Dialog Builder for creation of one-to-one voice and text digital assets;
• The Dialog Director for voice omnichannel campaign management; and
• The Dialog Dashboard, to view and understand data and engagement results.

"Our product teams have done an excellent job in re-envisioning and re-building our SPLICE Dialog Suite," said Jenna Ha, vice president of operations at SPLICE Software, in a statement. "The team took a mix of our best and most frustrating experiences with other industries, including retail and software, to deliver an exceptional experience for our clients and customers. The new suite is upgraded to be more versatile with new and existing integrations and partners, while keeping the heart and magic of our products. After rigorous testing and moving our clients to the new platform, it's clear our partners and clients are excited about the performance and flexibility the new platform offers."