VA Expands Telehealth with Nuance Dragon Medical One

The U.S. Department of Veterans Affairs (VA) has begun using Nuance Communications' Dragon Medical One speech recognition cloud platform and PowerMic Mobile microphone app to help physicians document patient care provided through VA telehealth services offered in response to the COVID-19 pandemic.

Nuance's cloud-based Dragon Medical One technology allows VA physicians to use their voices to capture and document patient stories during virtual visits conducted by phone or the VA Video Connect platform. Because the VA standardized on Nuance cloud-based Dragon Medical solutions systemwide in 2014, physicians could readily adopt the added capabilities and mobile flexibility of Dragon Medical One for telehealth services.

"Helping frontline clinicians at the VA and other major health systems has been our highest priority since the pandemic began," said Diana Nole, executive vice president and general manager of healthcare at Nuance, in a statement. "The combination of our cloud-based platforms, organizational agility, and deep experience working with the VA health system made it possible for us to act quickly and deliver the technology solutions needed to protect and assist physicians treating patients remotely. While our strong sense of mission and purpose in serving critical healthcare organizations and businesses already is very clear, it becomes amplified knowing that our technology solutions are playing a role in caring for our nation's veterans."