Solutionreach Adds Automated Answering Service from MedXCom to Marketplace

Solutionreach, a provider of patient relationship management (PRM) solutions, has partnered with MedXCom to offer an answering service solution for medical, dental, and vision practices nationwide.

"Our platform gives healthcare providers a secure, low-cost, low-risk solution for automatically managing after-hours patient communication," said Dr. Michael Rothkopf, CEO of MedXCom, in a statement. "It offers significant benefits, including risk mitigation and transparency, as well as substantial cost savings compared to a traditional answering service. Through this partnership, we are pleased to be included in Solutionreach's marketplace of services."

MedXCom is a standalone answering service solution offering features that include iOS and Android apps, HIPAA-compliant secure texting, voice-to-text transcriptions, customizable call flows, and caller ID protection. Optional features include a live operator to triage urgent calls and electronic records integration (athenaClinicals) for documentation and risk mitigation.

"We know how important patient communication and connection are," said Josh Weiner, CEO of Solutionreach, in a statement. "In addition to technologies like two-way text messaging, many providers look to an answering service as one of the key ways they engage during off hours. The right solutions can make the difference when it comes to providing the right patient experience, and MedXCom offers a great option."