Bossa Nova Brings Caperio AI to North America

Bossa Nova Data Solutions today introduced its Caperio AI Performance Platform for call centers and remote agents in North America.

Caperio uses artificial intelligence and speech analytics in the cloud to analyze 100 percent of speech and text communications to optimize agent performance across remote and on-site teams, with a seamless cloud experience for identifying opportunities and issues while eliminating compliance and privacy concerns. Rapid pre-built Business Scenario Libraries support customers as they seek answers, advice, or resolutions to problems.

"Exponential gains in revenue come from knowing both the voice of the customer and the voice of the agent, uncovering each moment of opportunity inside every interaction. Caperio uses artificial intelligence to up level agent performance, unlock revenue, and make both remote and on-site agents' top performers," said Roy Ludwig founder and CEO of Bossa Nova. "With Caperio, we are proving AI is able to optimize each touch to create new revenue and unmatched experiences companies without AI cannot achieve."