Parlance Speech Applications Rated Avaya-Compliant

Speech self-service solutions provider Parlance's voice-first call routing applications have been certified compliant with key Avaya contact center solutions.

Parlance speech-driven call routing applications allow callers to speak naturally and connect directly when they call companies. Parlance Service is now compliance-tested by Avaya for compatibility with Avaya Aura Experience Portal.

"We are pleased to improve our support of contact center speech self-service solutions for Avaya customers," said Joseph Maxwell, CEO of Parlance, in a statement. "Compliance with Avaya Aura Experience Portal allows Parlance to innovate based on an open, standards-based platform, helping Avaya customers easily and cost-effectively incorporate new technology into their contact center and uncover new possibilities for getting more out of their communications infrastructure."

"Technology partners like Parlance are helping Avaya deliver high-value solutions in the demanding area of speech self-service," said Eric Rossman, vice president of partners, developers, and alliances at Avaya, in a statement. "Parlance Service, a managed service approach to speech-driven call routing, allows Avaya customers to modernize the first step of caller engagement economically and with significant improvements to ROI."

Parlance is a Technology Partner in Avaya DevConnect, an initiative to develop, market, and sell third-party products that interoperate with Avaya technology. As a Technology Partner, Parlance can submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility.