Poly Adds Contact Center Solutions 

Plantronics has introduced the EncorePro 300 headset and MDA 500QD Series audio processor. These endpoints join Poly's portfolio of voice and video solutions designed for contact centers.

"Growing consumer expectations, ever-present social media touch-points, and brand transparency continue to increase the demand for reliable communication tools within the contact center," said Richard Kenny, senior product marketing manager for the contact center at Poly, in a statement. "The addition of EncorePro 300 and MDA 500QD to our portfolio delivers the flexibility and freedom that contact centers need to solve issues clearly and effectively to drive maximum efficiency and customer satisfaction."

The EncorePro 300 is the entry-level headset in the EncorePro family, which also includes the EncorePro 500 Series and the EncorePro 700. The EncorePro line provides scalable options for fully integrated audio and asset management .

The MDA 500QD Series is designed for organizations moving their contact centers to the cloud. Audio processors allow contact center users to connect from either a desktop phone or PC/Mac to offer a level of flexibility for hybrid scenarios. The MDA 500QD Series also provides insight through analytics to ensure optimization for each call and supports call centers on any stage of their journey to the cloud.