Bright Pattern Integrates Google Cloud Speech

Bright Pattern has integrated its multichannel cloud contact center software with Google Cloud Speech to offer speech recognition by applying Google's deep learning neural network modules. The integration with Google Cloud Speech will recognize more than 80 languages and variants.

Using deep learning, the speech recognition also learns over time as Google improves the internal speech recognition technology. The integration is context-aware, meaning it can be tailored to content by providing words or phrases that are likely to be spoken on a call. The integration can also handle noisy audio.

"The Google Cloud Speech integration is in line with our company vision of providing a simple omnichannel customer experience," said Konstantin Kishinsky, CEO of Bright Pattern, in a statement. "The deep learning and AI involved in the integration enables Bright Pattern to provide top-tier speech recognition technology to our customers and partners across the globe."

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