Dynatrace Releases Voice-Powered Virtual Assistant Davis
Digital performance management company Dynatrace has launched an artificial intelligence-powered digital virtual assistant named davis to answer questions about the performance of any aspect of companies' digital ecosystems. Users simply talk to 'davis' through Amazon Alexa or chat to it through Slack and in an instant they have answers to questions such as: What performance problems impacted my revenue today? Can you tell me about user activity levels? Are there any capacity issues? Were there any outages last night?
The offering is the gateway to Dynatrace's unified, AI-powered and completely automated digital performance management platform.
"The remarkable thing about 'davis' is that it adds another layer of automation to the existing solution. IT operations can now have a simple voice or chat conversation with 'davis' and access the same deep insights, without having to go diving into dashboards," said Dynatrace's chief technology strategist, Alois Reitbauer, in a statement. "Additionally, it gives non-technical teams the ability to monitor and understand network health and performance issues via familiar communication tools. 'davis' has effectively consumerized IT. This is an industry first."
The next step in the roadmap for 'davis' will see Dynatrace working with more customers to develop questions that are very specific to their needs and environment. This will be done as part of a limited release and via a series of hackathons. The vision for 'davis' is to build a community where skills and updates are shared and downloadable via Github.
Jeppe Lindberg, application performance manger at retail giant, COOP in Denmark, was among the first to trial the virtual assistant. "Being able to dive into any aspect of the IT environment and utilize the full AI capabilities via Slack or Alexa is remarkable. I've never seen anything like this before. It's just like you're talking to another human IT team member, except a person would never be able to detect and bring to the surface root causes with such speed and precision," he said in a statement. "Futuristically, I want to ask 'davis' questions specific to COOP, such as "Are our PoS terminals or payment solutions at risk of performance problems?" While we can already see this via the dashboards, over time 'davis' will bring this to our attention conversationally. It's a game changer."