eLoyalty's Contact Center Service Line Gains Momentum

LAKE FOREST, Ill. - eLoyalty Corporation announced that its Contact Center Optimization Solutions (CCOS) Service Line gained momentum in the fourth quarter of 2004, as evidenced by:

• Winning five new client engagements
• Being named a Value Added Reseller by ScanSoft, Inc.

The partnership with ScanSoft, Inc. enhances eLoyalty's capability to bring speech recognition solutions to its clients.  The five new engagements are initial assessments covering contact center issues such as speech-enabled self-service, contact center consolidation, and computer-telephony integration (CTI).