West Partners With Holly Connects To Expand Speech Solutions Capability

West Interactive will install the Holly Connects Voice Platform as part of its suite of hosted and managed speech and interactive voice response (IVR) solutions.

Holly Connects’ Voice Platform features fully engineered multi-tenancy capabilities such as natural language speech interaction, video and multi-modal services, native Voice over IP capability, highly scalable architecture for live platform provisioning, and carrier-grade reliability for mission critical applications.

"Our partnership with Holly allows us to renew and strengthen our pledge to bring best-of-breed technologies, accompanied by a consultative, solutions-oriented approach, to our current and future clients," said Craig Webster, senior vice president of information systems at West Interactive.

"This is an important partnership for Holly because we can leverage our delivery experience, product excellence, and R&D innovation for the hosted service provider environment," said Lance Berks, CEO of Holly Connects. "We look forward to working with West to extend the company’s market leadership in this industry.