West Interactive Releases Upgrade to Holly Voice Platform

West Interactive, a provider of contact center solutions, has released Holly Voice Platform 6.0, a major upgrade to its carrier-grade interactive voice response (IVR) software. Holly Voice Platform 6.0 is available through traditional software licensing, as part of a managed on-premises service, or via West Interactive’s hosting services.

Holly 6.0 adds support for Call Control eXtensible Markup Language (CCXML), which can manage how phone calls are placed, answered, and transferred.

The new release offers more efficient data logging, an improved management console, and higher port density per server. These new features not only provide greater scalability for system capacity to accommodate today’s largest deployments, but they also scale down to handle the more modest needs of small and midsized businesses.

Holly 6.0 also includes a broad array of enhancements that can assist developers with building more powerful applications. For example, detection of Telecommunications Device for the Deaf allows applications to take appropriate action in response to callers who might not be able to hear automated voice prompts.

"We are excited to launch the new Holly Voice Platform 6.0 release," said Skip Hanson, president of West Interactive, in a statement. "This is another step in our commitment to delivering best-in-class contact center solutions for on-premises, as well as hosted contact center solutions. Holly 6.0 delivers customer-driven benefits and supports West Interactive's continued technology investment benefiting both our hosted and on-premises solutions."