Voxeo Partners with ICR to Provide Automated Multichannel Customer Interaction

Voxeo and ICR, a provider of contact center self-service applications, have partnered to deliver comprehensive, automated multichannel customer interaction solutions.

To ensure that applications are delivered to the highest levels of performance and customer service, ICR has completed Voxeo's product and service certification process.

The combination of ICR's expertise and methodologies for customized, multichannel self-service and Voxeo's standards-based, next-generation IVR and VoiceObjects framework will provide customers with a wide range of applications addressing voice, mobile Web, two-way text messaging and instant messaging contact center self-service.

"Voxeo gives us greater flexibility and opens up a broader range of business opportunities with their global hosting and next-generation, multichannel IVR platforms, while also being able to work with legacy systems," says Andrew Bentley, director at ICR. "Voxeo's multichannel support is unique and will change customer interaction in the future."

"With Voxeo's rapid growth in Europe, our partnership with ICR enables us to offer customers flexible deployment options and the most cutting-edge multichannel solutions at an extremely competitive price, "said Jonathan Taylor, Voxeo's CEO. "The combination of Voxeo and ICR gives companies with proprietary legacy systems a simple way to migrate to the very latest powerful open standards solutions."