VoltDelta Launches Offering to Automate Customer Care for ‘N11’ Services

VoltDelta OnDemand Solutions today announced a customer care solution that automates N11 phone-based services to provide callers with interactive voice self service. VoltDelta already provides 411 services and its platforms support several 999 service providers in Europe (equivalent to 911 in North America). This new offering extends VoltDelta's expertise to the other N11 services, including popular 511 traffic update information.

"VoltDelta's primary goal with N11 services is to assist budget-challenged states and local governments in delivering enhanced services cost-effectively," said Terry Saeger, senior vice president and general manager of VoltDelta, in a statement. "VoltDelta's N11 solutions, such as 211 for Community Services, 311 for non-emergency police and government contact, and 511 for traffic assistance, are capable of successfully engaging callers with automated intelligence; all without capital investment."

Based on its patent-pending voice recognition, the VoltDelta N11 offering includes a number of features that enhance the overall customer experience by helping callers to quickly pinpoint the information they need. Exceptional disambiguation works to avoid confusion for like-sounding topics or points of interest to increase success rates. Personalization remembers the stretch of road the motorist last asked about to more quickly provide targeted traffic updates.

"In 2010 VoltDelta answered its 10 billionth call in North America since 2003, and is currently managing more than 2.4 billion calls and 2 billion SMS messages per year as the leading provider of 411-based Directory Assistance," Saeger said. "This proven ability to scale, combined with VoltDelta's patent-pending voice recognition technology, allows us to provide N11 service with confidence."

VoltDelta's N11 solution is offered as a cloud-based service, delivering on-demand value for cities, states, and municipalities while removing budget-busting,up-front deployment costs. This hosted solution does not require capital investment for hardware and software.