Vocal Laboratories Expands Professional Services

Vocal Laboratories expanded its range of professional services offered to its clients.

vVocaLabs has traditionally offered a suite of survey products specially designed for the challenges of a customer service or call center environment. In connection with its surveys, VocaLabs has offered design and process consulting to help its clients make the most effective use of their survey dollars.

Now the company will be offering its expertise to clients who prefer to perform their own surveys or hire a third party for data collection. Services include:

Survey Design: create a custom survey questionnaire and consult about the appropriate survey process.

Survey Review: provide recommendations about an existing survey.

Process Action Review: examine the business processes a client uses and make recommendations for a more effective process.

Data Analysis: analysis of survey data to generate specific recommendations for improving customer service.