Visage Mobile Selects TuVox to Deliver Voice Self-service

LOS ALTOS, Calif. - Visage Mobile has selected TuVox to provide voice self-service to its customers. With TuVox, Visage Mobile will enable its customers, referred to as Mobile Virtual Network Operators (MVNOs), to provide customer service to their wireless consumer base. 
 
"We selected TuVox because of their unique ability to provide high quality speech applications in a hosted pay-per-minute model," said Jeff French, vice president of customer care at Visage Mobile.  "With TuVox, Visage Mobile will enable our MVNO customers to provide superior customer service at a significantly lower cost than live agents.  We also will leverage TuVox's ability to easily customize applications based on our clients' business needs." 

Offering branded wireless solutions to a range of companies, Visage Mobile wanted a speech application that would enable them to keep up with constant changes and updates to their customers' business and ensure that these changes were reflected in the call center. 

TuVox enterprise software for speech applications is integrated into Visage Mobile's platform and can manage all incoming MVNO customer calls for customers who choose the service.  Callers are greeted with 24/7 voice self-service that enables them to talk as if speaking to a live agent.  Customers are able to complete a number of transactions via the automated system by saying "What is my account balance?," "When is my next payment due date?" or "I need technical support."  If callers need to speak with a live agent, a call transcript will go to the agent's desktop.  This means callers do not have to repeat information to the agent.  If the caller is transferred back to the automated system, all caller information goes back to the speech application, eliminating re-entry of account information.